TERMS OF SERVICE

Effective Date: June 10, 2026

1. Introduction

Welcome to the websites, platforms, applications, products, and services operated by Making The Connections Holding LLC ("Company," "we," "us," or "our").

These Terms of Use ("Terms") govern your access to and use of our websites, software platforms, CRM systems, AI-powered services, SMS communications, digital products, consulting services, educational materials, and any related offerings (collectively, the "Services").

By accessing or using our Services, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must discontinue use of the Services immediately.

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2. Eligibility

You must be at least eighteen (18) years old and legally capable of entering into binding agreements to use our Services.

By using the Services, you represent and warrant that:

• You are at least 18 years old;

• You have the legal authority to enter into these Terms;

• Any information you provide is accurate and current;

• You will comply with all applicable laws and regulations.

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3. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes become effective upon posting unless otherwise stated. Continued use of the Services after updates constitutes acceptance of the revised Terms.

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4. Accounts and User Responsibilities

Certain Services may require account registration.

You agree to:

• Provide accurate and complete information;

• Maintain the confidentiality of login credentials;

• Accept responsibility for all activities occurring under your account;

• Notify us immediately of any unauthorized use or security breach.

We reserve the right to suspend, restrict, or terminate accounts at our sole discretion.

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5. Acceptable Use

You agree to use the Services only for lawful purposes.

You may not:

• Violate any law or regulation;

• Infringe intellectual property rights;

• Send spam or unauthorized marketing communications;

• Upload malicious software, viruses, or harmful code;

• Attempt unauthorized access to systems or networks;

• Reverse engineer, copy, or exploit the Services;

• Interfere with the operation or security of the Services;

• Harvest or collect user information without authorization;

• Impersonate another person or entity;

• Use automated systems to scrape, copy, or monitor content without permission.

We reserve the right to investigate violations and take appropriate action, including account termination and legal enforcement.

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6. Purchases and Payments

By purchasing any product or service, you agree to pay all applicable fees, taxes, and charges.

Payment processing is handled through third-party payment providers. We do not store complete credit card information on our servers.

Orders are considered accepted once payment has been successfully processed.

Unless otherwise stated in writing, all sales are final.

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7. Subscription Services

Certain Services may be offered through recurring subscriptions.

By purchasing a subscription, you agree that:

• Billing will recur automatically unless canceled;

• Subscription fees will be charged to your selected payment method;

• You are responsible for canceling before renewal if you do not wish to continue.

Cancellation becomes effective at the end of the current billing period unless otherwise specified.

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8. Intellectual Property

All content, software, designs, trademarks, logos, text, graphics, videos, training materials, and other intellectual property associated with the Services remain the exclusive property of Making The Connections Holding LLC or its licensors.

You receive a limited, revocable, non-exclusive, non-transferable license to access and use the Services for their intended purpose.

You may not:

• Copy, distribute, or reproduce content;

• Create derivative works;

• Resell or sublicense Services;

• Remove proprietary notices;

• Use our materials to create competing products or services.

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9. User Content

Any content you submit through the Services remains your responsibility.

By submitting content, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, display, distribute, and modify that content as necessary to operate and improve our Services.

You represent that you own or have permission to submit any content you provide.

We reserve the right to remove content that violates these Terms or applicable law.

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10. Copyright Complaints (DMCA)

If you believe copyrighted material has been improperly used through our Services, please submit a written notice including:

• Identification of the copyrighted work;

• Identification of the allegedly infringing material;

• Your contact information;

• A statement of good-faith belief;

• A statement made under penalty of perjury confirming accuracy.

Copyright Contact:

Email: [email protected]

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11. Privacy

Your use of the Services is also governed by our Privacy Policy.

SMS Privacy Protection

All SMS opt-in data, consent records, and mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may only be shared with messaging providers, aggregators, carriers, and vendors necessary to deliver SMS services.

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12. CRM, Software Platforms, and Third-Party Services

We may provide access to third-party software platforms, including white-labeled CRM systems and automation platforms.

You acknowledge that:

• Certain Services rely on third-party providers;

• We do not control third-party infrastructure;

• We are not responsible for outages, service interruptions, security incidents, feature changes, or performance issues caused by third-party providers.

Your use of third-party services may also be subject to their separate terms and privacy policies.

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13. Artificial Intelligence (AI) Services

Our Services may incorporate artificial intelligence technologies, including AI chatbots, voice agents, automated workflows, content generation tools, analytics systems, and related technologies.

By using these features, you acknowledge that:

• AI-generated outputs may contain inaccuracies;

• AI content should not be relied upon as legal, financial, medical, tax, or professional advice;

• Human review remains your responsibility;

• We may use anonymized interaction data to improve our systems where permitted by law.

You may request human assistance whenever available.

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14. Service Availability

We strive to maintain reliable Services but do not guarantee uninterrupted availability.

Services may be modified, suspended, discontinued, or updated without notice.

We are not liable for downtime, delays, interruptions, data loss, or technical failures.

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15. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKING THE CONNECTIONS HOLDING LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

• MERCHANTABILITY;

• FITNESS FOR A PARTICULAR PURPOSE;

• NON-INFRINGEMENT;

• ACCURACY;

• SECURITY;

• AVAILABILITY.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR COMPLETELY SECURE.

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16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MAKING THE CONNECTIONS HOLDING LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOST-PROFIT DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, MAKING THE CONNECTIONS HOLDING LLC'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS, LOSSES, DAMAGES, OR CAUSES OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES, THESE TERMS, OR ANY TRANSACTION BETWEEN YOU AND THE COMPANY SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO MAKING THE CONNECTIONS HOLDING LLC FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

IF NO PAYMENT HAS BEEN MADE BY YOU, MAKING THE CONNECTIONS HOLDING LLC SHALL HAVE NO MONETARY LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES.

Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

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17. Indemnification

You agree to defend, indemnify, and hold harmless Making The Connections Holding LLC and its owners, officers, employees, contractors, affiliates, successors, and agents from any claims, damages, liabilities, costs, expenses, or legal fees arising from:

• Your use of the Services;

• Violation of these Terms;

• Violation of applicable laws;

• Violation of third-party rights.

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18. Dispute Resolution and Arbitration

Governing Law

These Terms shall be governed by the laws of the State of New York, without regard to conflict-of-law principles.

Mandatory Arbitration

By using our Services, you agree that any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration.

Arbitration shall be conducted by the American Arbitration Association (AAA) under its applicable rules.

Class Action Waiver

You agree that:

• Disputes will be resolved on an individual basis only;

• You waive the right to participate in any class action or representative proceeding;

• You waive the right to a jury trial.

If any arbitration provision is found unenforceable, the remaining provisions shall remain in effect.

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19. Limitation Period

Any claim arising from these Terms or the Services must be filed within one (1) year after the event giving rise to the claim occurred.

Claims filed after this period are permanently barred.

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20. SMS Terms and Conditions

Program Description

By opting into our SMS program, you consent to receive text messages related to:

• Appointment reminders;

• Customer service communications;

• Account notifications;

• Event updates;

• Service information;

• Promotional communications where permitted by law.

Message frequency varies.

Opt-Out

You may opt out at any time by replying:

STOP

You will receive a confirmation SMS and will no longer receive future messages unless you opt in again.

Help

For assistance, reply:

HELP

or contact us using the information below.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

SMS Data Protection

SMS consent information and mobile numbers will not be sold, rented, or shared with third parties or affiliates for marketing purposes.

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21. Miscellaneous

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure to enforce any provision does not constitute a waiver of that provision.

These Terms constitute the entire agreement between you and Making The Connections Holding LLC regarding the Services.

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22. Contact Information

If you have questions regarding these Terms, please contact:

Making The Connections Holding LLC

38 Elliot Place 4J, Bronx, Albany, NY 12207, United States

Email: [email protected]

Phone: +1 914-908-2198

Last Updated: June 10, 2026